Refund & Cancellation Policy

Last updated: 25/09/2026

This Refund and Cancellation Policy applies to all services, bookings, digital products, and invoices issued by Isadora Kun Pizzo trading as IP Marketing and Izzy Reach ("we," "us," "our"), operating through izzyreach.com.

By making a payment, paying a deposit, or booking a session, you ("Client" or "Customer") acknowledge and agree to the strict terms set forth below.

1. Strict No-Refund Policy

All payments made to Isadora Kun Pizzo trading as IP Marketing and Izzy Reach are strictly non-refundable.

Except where required by mandatory local law, no full, partial, or prorated refunds, store credits, or transfers will be issued once a transaction is completed.

This zero-refund policy applies across all offerings, including:

  • Custom Copywriting & Content Deliverables: Custom-written articles, website copy, sales copy, social strategy, and brand messaging documents.
  • 1:1 Training & Strategy Sessions: Paid coaching sessions, masterclasses, and consultation calls.
  • Deposits, Retainers, and Milestones: Upfront project deposits, recurring monthly retainers, and completed project milestones.

2. Rationale & Nature of Work

Due to the customized nature of our services:

  • Irreversible Labor: Writing, content creation, and strategy represent non-recoverable allocations of time, research, skill, and creative effort. Once work has commenced or time has been set aside, it cannot be recovered.
  • Calendar Booking: Booking a 1:1 session reserves a dedicated time block on our calendar, preventing us from offering that slot to other clients.

3. Rescheduling Policy for 1:1 Training Sessions

While fees for 1:1 training sessions are non-refundable, we offer flexible rescheduling under the following conditions:

  • Notice Required: You may request to reschedule a live session at no extra charge by providing written notice at least 48 hours prior to the scheduled start time.
  • Late Notice & No-Shows: Rescheduling requests made less than 48 hours before the session, or failure to attend a scheduled session ("no-show"), will result in the forfeiture of the session and its fee. A new session must be booked and paid for separately.

4. Billing Errors and Technical Duplicates

In the event that you experience a technical error resulting in a duplicate payment or incorrect charge:

  • Contact us immediately with transaction details and proof of double payment.
  • Verified duplicate charges resulting from payment processing errors will be refunded back to the original payment method.
  • All claims regarding processing errors must be submitted within 14 calendar days of the transaction date.

5. Chargebacks and Payment Disputes

By agreeing to these terms, you agree to contact us directly to address any concerns regarding your service or invoice before raising a dispute with your bank, card issuer, or Wise.

We reserve the right to submit these signed terms, proof of service delivery, communication logs, and project files to financial institutions and Wise in response to any unauthorised or fraudulent chargeback attempts.

6. Statutory Rights

Nothing in this policy limits or affects your non-excludable statutory rights under applicable consumer protection legislation in your jurisdiction (such as consumer statutory rights within the UK/EU, where applicable to consumer transactions).

7. Contact Information

If you have any questions concerning this policy, please reach out directly:

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